NEWS: Plan-Net expands UK’s only 24/7/365 shared, legal-dedicated IT support service

News release – for immediate release

17-04-2012

Service Provider Plan-Net Plc. is extending its unique 24-hour legal-dedicated IT support service to include more clients. After successfully running it with selected organisations for a period of time, the shared service is available to a limited number of City law firms.

Plan-Net’s central London legal-dedicated service centre caters for all of the requirements of a modern law firm; 24-hour availability, including weekends and bank holidays, high levels of customer service and security, high response rates, specialist knowledge of legal technology, and global reach.  The service is also modelled to align with each client’s individual IT support operations.

Plan-Net are restricting the number of firms that can participate in order to maintain quality levels of response, fix-rate and customer service.

Richard Forkan, Director at Plan-Net, said:

“Speaking to our clients in the legal sector over a number of years, it has become clear that a gap in the market exists for a legal-dedicated service that can meet the unique requirements of this sector.

With law firms under increasing pressure to maximize chargeable hours, the need to keep fee earning lawyers productive is not just limited to standard working hours.

We’re also seeing more and more UK law firms expand internationally and specifically in the middle and Far East requiring IT support to be truly 24/7.

The only options available to law firms in the UK at the moment are either to invest in their own in-house out-of-hours capability, which is a huge expense, or use a generic service which doesn’t accommodate the unique service models, applications and customer service requirements of individual legal firms.

Our legal-dedicated service has been built in specific response to the market, combining the cost savings of a shared service with the specific expertise and service levels needed in the legal sector.”

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Notes to the editor

  • There are limited places available in the Shared Service Centre. Law firms that are interested in participating should contact Plan-Net on 020 7353 4313 or send a message through this Contact Us form: http://www.plan-net.co.uk/contact-us
  • About Plan-Net

A specialist in transforming IT operations into high-performance, cost-efficient platforms for business success, Plan-Net is the service provider of choice for organisations in need of a tailored solution to suit their specific needs. Its focus on achieving high levels of availability, capability, response and customer service benefits clients demanding tangible competitive business advantage from their IT.

Plan-Net’s Support and Consultancy Services have helped clients enhance IT performance, flexibility, security, cost-efficiency and user-productivity for over two prosperous decades.

Website: www.plan-net.co.uk

Blog: https://plannetplc.wordpress.com/

Twitter: www.twitter.com/PlanNetplc

  • Press contact:

Samantha Selvini

Press Officer, Plan-Net plc

Tel: 020 7632 7990

Email: samantha.selvini@plan-net.co.uk

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One Response to “NEWS: Plan-Net expands UK’s only 24/7/365 shared, legal-dedicated IT support service”

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